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The Comfort Store - www.sitincomfort.com -
has earned the Top Service Award from Yahoo! Shopping. Check out our competition, we are a star above!
Celebrating 15 Years!
Products for a Healthy Back & Body
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Product Questions? Shipping & Delivery Date Questions? Want to Order By Phone?
Phone Toll Free 1 888 867 2225
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Secure Online Ordering
24 Hours A Day - 365 Days A Year
The Comfort Store - sitincomfort.com
Back Store Retail Showroom & Online Store
Serving Central Ohio for 15 Years
** Expanded Showroom Is Under Renovation **
-- The Comfort Store is expanding warehouse & showroom facilities. The Comfort Store showroom is under renovation and only limited selection of product is available on the showroom floor. Before visiting us at 459 Orange Point Drive please contact The Comfort Store by phone or email about product availability on the floor.
Sitincomfort.com is one of the largest independent back stores in the USA -- offering a wide selection of carefully selected products for a healthy back & body including:
Body Support Pillows - Backrests & Back Supports - Orthopedic Seat Cushions - Shiatsu Massage Chairs - Electric HandHeld Massagers - Ergonomic Laptop Tables - Portable Massage Tables - Back Fitness Equipment - Zero Gravity Chairs & Recliners - Tempur-Pedic® Beds & Pillows - Ekornes Stressless Chairs & Sofas - And one of the Largest Selections & Inventory in The USA Of Back Inversion Therapy Equipment, Back Posture Kneeling Chairs, Lafuma Zero Gravity Recliners, Orthopedic Back Supports & Much More!
Unlike Internet only resellers we have committed our resources in establishing and growing a distributing warehouse. We also have a Central Ohio retail showroom displaying a small selection of our customer favorite products. The warehouse & showroom give us the benefit of direct product knowledge.
**Please Note:The Comfort Store Central Ohio showroom diplays only a limited product offering. Many of the products shown on the online store catalog ship direct from warehouses located throughout the USA and are not available or stocked in our Ohio showroom & warehouse. Before visiting, please phone or email The Comfort Store for updates on products that are available at our showroom location for purchase or floor room testing.
View showroom hours & directions at bottom of page.
Located in the Orange Pointe Commerce Park just North of Columbus Ohio off of Route 23.
Order Toll Free 1 888 867 2225
The Comfort Store
459 Orange Point Drive Suite H
Lewis Center, Ohio 43035
740 549 3900
740 549 4148(fax)
Toll Free 1 888 867 2225
www.sitincomfort.com
sales@sitincomfort-store.com
Free UPS Ground Shipping extends to the contiguous 48 states on most shopping cart, mail and phone (1 888 867 2225) orders. (Freight charges will be applied for items that are too large for UPS ground as noted on individual product page). Please Note: On return of items sold with Free Shipping -- Customers are responsible for both the actual delivery and return shipping fees. See Return Policy below.
Please Note: The Free UPS Ground Shipping Offer is not available to items shipping to Hawaii, Alaska, APO/FPO or PO addresses. Hawaii, Alaska, Puerto Rico, APO and PO destination orders please contact The Comfort Store for shipping information. Orders placed online will be contacted to approve additional s/h charges before orders are processed.
Customers with online orders shipping by freight will be contacted by phone to confirm order & freight shipping detail before the order is processed. Please Note: Some freight delivery areas require an additional freight ship charge (eg Manhattan in NYC), customers will be contacted to authorize ship charges before the order is processed.
Sorry - No International Shipping and orders shipping to a freight forwarder will not be accepted. (A limited number of products may be shipped via USPS to Canada.)
UPS & FEDEX reserves the right to make the decision whether or not they will release a package without a signature. Some manufacturers only ship with a signature required for delivery. Customer may request at the time an order is placed that the order may be delivered without a signature. (Requests cannot be made after an order is placed). If a customer requests a package be delivered without a signature, the customer becomes responsible for replacing the package if it is lost or stolen. If a customer wishes to guarantee a delivery with signature, they may request UPS deliver only with a signature -- UPS requires a $3 upcharge for this signature request service, this upcharge will be added to the order at the time of shipping.
Please verify that shipping address is correct at the time of the order. UPS/FEDEX charges $10.00 for any address correction and this charge will be applied to the purchaser's credit card when notified by UPS/FEDEX, usually within one week after shipping.
The Comfort Store products ship either from our central Ohio warehouse and from manufacturer's warehouses (drop shipped) throughtout the US.
Items Shipping From Our Ohio warehouse ship out quickly.
View UPS Map - Transit Time From The Comfort Store Warehouse - To Calculate Approximate Total Delivery Time.
Drop Ship Items have longer & variable delivery times as described on individual product pages.
What is a Credit Card Verification Number
Your credit card verification number (CVN, or CVC, or CVV) protects you and us against fraudulent charges on your credit card. If your card number were to be stolen (say from that old statement that you threw into the trash) the person who stole the number would not be able to complete the transaction because they would not have the verification number. This number along with your card's billing address, number and expiration date makes it pretty unlikely a thief can use your card for fraudulent use.
On the reverse side of Mastercard, Visa and Discover credit cards, there is a number printed on the signature strip. The CVN is the last three digits. American Express cards have a four digit number (not embossed) on the right front of the card.
No sales tax outside Ohio.
Most products are in stock and shipped directly from The Comfort Store warehouse or from a manufacturer's warehouse to you. If there is an extended lead time The Comfort Store Backstore will contact the customer after an order is placed to relay lead time information and to confirm orders.
We reserve the right to cancel any orders for products in which either the items are no longer available or where a typograhical error in pricing has occured. If an order is received on items in which the pricing was listed incorrectly or computed incorrectly on the online shopping cart, we will contact you with the corrected price before the order can be accepted. All prices are posted and are subject to change without notice. We make every effort to maintain correct and current prices on this and other sites. However, we reserve the right to revise prices, limit quantities and correct copy or pricing errors.
Credit Cards are not charged until products are shipped.
UPS Tracking Numbers are emailed after shipping. If you do not receive a tracking number and wish to receive one please contact The Comfort Store by email status@sitincomfort-store.com or by toll free phone 1 888 867 2225 -- Please Note: Some items may ship via US Mail, FedEx, or other shipping agents.
All online orders are confirmed by e-mail using an automated system. If you do not receive an email confirmation at the time of the order, your order may not be processed (-as it may have not been received!) - please contact us by email status@sitincomfort-store.com or at 1 888 867 2225 if you do not receive an automatic email confirmation. (Please Note: confirmations are automated, please use an appropriate e-mail address when purchasing surprise gifts.)
Orders may also be acknowledged by phone to verify options, quantities, sizes, shipping and credit card authorization. (If you do not wish to be contacted by phone please state such on the comment section of your order form- we do not want to invade your privacy or spoil a surprise gift). The Comfort Store does not phone for any other reason than stated above. The Comfort Store does not send advertising by email, US mail or phone!
Questions About Product, Shipping or Returns?
Contact The Comfort Store by email sales@sitincomfort.com or toll free
1 888 867 2225
Return Policy
The Comfort Store is an authorized dealer for all products we sell! Full manufacturer's warranties apply.
Terms and Conditions
- Address Changes -- Double Check Shipping Address -- UPS charges $10.00 for all address changes once a package is shipped.
- Damage in Disassembly -- Some products require disassembly before return. Customer assumes liability.
- Damaged Merchandise -- Notify us about damaged merchandise within 24 hours of receipt (phone or fax).
Keep all boxes. You may be required to contact the shipping/delivery company.
- Returns -- Most products may be returned within 30 days. You are responsible for securely shipping the product in its original packaging in new, resalable condition. We recommend that you insure the product for your protection. Restock fee's starting at 20% will be assessed on items that are damaged by the consumer or obviously used (lint, hair, etc.)
- Non-Returnable Products -- Ekornes Furniture, Massage Chairs, Freighted Exercise Equipment, Special Order Office Chairs -- Indoor Zero Gravity Recliners, Large Quantity Orders,
If open the following non defective goods may not be returned --- Clothing, Robes, Nightgowns, Beds, Bedding, Sheets Bedloungers, Wedges, Chillows, Pillows, DVDs, Massage Lotion/Cream/Oil, Aero Products, Steam Inhaler, Ankle, Back, Knee Supports, Inflatable Pillows,
Therabath products, Heating Pads
- Refunds -- On approved products in good condition. Refunds are issued for the purchase price less actual shipping costs to the customer. (Please Note: Although The Comfort Store does not add the shipping costs to the sale price on most products delivered to the 48 states, the actual costs of shipping to the customer will be deducted on refunds for returns of non defective items.)
- Refunds/credits are issued within 21 days of product receipt by The Comfort Store.
- Return Authorization -- To obtain authorization for returns:
Call 1-888-867-BACK
(1-888-867-2225)
Monday through Friday, 10 a.m. – 6 p.m.
Ask for the Returns Department. Please have your customer ID and Order Number ready.
Returns must be shipped back within 7 days after confirmed telephone authorization.
- Cancellation after an order has shipped. Customer will receive refund less the actual shipping charges incurred by The Comfort Store. Refunds will be issued after the item has been returned to the originating warehouse.
- A 50% restock fee may be assessed if a non-returnable item is returned & it is not in factory sealed condition.
- Unauthorized Returns -- A 20% restocking fee is assessed.
- Undeliverable Packages Due to Customer Error -- Customer will be credited minus all shipping costs.
We will be happy to answer all your questions about products before your purchase.
Contact us for more product information, price quotes, warranty details and other questions.
Best Delivered Price
We happily attempt to match advertised prices on authorized dealer's in stock products at the time of order. In determining an "advertised price" on a product the authorized dealer's shipping and handling charges as well as in stock status will be considered. When ordering on the online shopping cart, you may post the price and the advertiser and we will contact you to confirm your sale price. On a rare occasion we are unable to match a price.
Privacy Policy
Click here for Yahoo! Privacy Policy
The Comfort Store will never give, lease or sell your personal information. Period! The Comfort Store does not participate in unsolicited email, US mail or phone advertising --- we dislike spamming as much as you!
The Comfort Store does not use customer information for any purpose other than the product transaction.
The Comfort Store does not lease, transfer and/or sell your email address!
Is Yahoo! Shopping secure?
Yes. Yahoo! Shopping uses secure servers to protect your personal information, including your name, address, and credit card information. We use the Stronghold Secure Server, currently the second-best selling secure server software and, in our opinion, the best product technically. It supports industry-standard 128-bit SSL encryption.
When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form and not decoded until we receive it. For added security, Yahoo also encrypts the credit card number when it is stored on disk and when it is forwarded to the merchant.
Shopping online is considered fairly low-risk. According to CNN, "The prevalent opinion... is that online credit card use is actually no riskier for consumers than traditional 'low-tech' transactions." You should feel as safe as you would using a credit card in a store or restaurant, if not more so
Employment
On occasion data entry, customer service, sales and warehouse positions are available. The Comfort Store accepts resumes by mail directed to the attention of .....Employment, The Comfort Store, 459 Orange Point Dr, Suite H, Lewis Center, Ohio 43035
New Product/Vendor Submission
If you would like to submit a product for The Comfort Store Back Store consideration, please send your catalog, brochure, photos or sample product (including current pricer) to:
The Comfort Store
ATT: New Product Review
459 Orange Point Drive Suite H
Lewis Center, OH 43035
newvendor@sitincomfort.com
We receive thousands of requests for product submission, please be patient, we make a sincere attempt to review all product/information submitted. Please include contact information including contact name, phone number and email address. Product submission (at vendors expense) for our review does not constitute acceptance of the product.
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Marketing & Web Development Solicitations
The Comfort Store (sitincomfort.com) receives thousands of solicitations monthly for marketing and web development. Due to this high demand on our time, we accept information only by email sent to marketing@sitincomfort.com or mail sent to the Lewis Center, Ohio postal address. Phone solicitiatons will not be accepted There will be no automatic response to mail or email solicitations, follow up will occur only if there is an interest.
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Click Here for Alternative Map from MapQuest
Located just north of Columbus. US 23 North to Orange Point Road (one traffic light north of Orange Road). Turn right (east) on Orange Point Road. The Comfort Store (sitincomfort.com) showroom is located beyond the stop sign -- at the end of the service road on the left. Showroom entrance is located at the east end of building.
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** Showroom Is Under Renovation **
-- The Comfort Store is expanding warehouse & showroom facilities. The Comfort Store showroom is under renovation and only limited selection of product is available on the showroom floor. Before visiting us at 459 Orange Point Drive please contact The Comfort Store by phone or email about product availability on the floor.
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Call 740 549 3900 For Seasonal Hours & Product Availability
The Comfort Store Back Store
Comfort Store - sitincomfort.com Showroom Hours
Sunday & Monday -- Closed
Tuesday -- 10 - 7
Wednesday -- 10 - 6
Thursday -- 10 - 6
Friday -- 10 - 6
Saturday -- 10 - 5
Call Toll Free For Info or Confirm Hours 1 - 888 - 867-2225
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